Service Design Workout #3: Service Design for publishers
STBY and the Service Design Network Netherlands are organizing the third “Service Design Work Out” (SDWO) on March 27th in Utrecht. In an interactive session we will explore how Service Design could...
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STBY features in Restarting Britain 2
STBY is proud to be a part of the new report by the Design Commission, ‘Restarting Britain 2: Design and Public Services’, launched last week in the UK Parliament. Declaring itself part-polemic,...
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The power of PSS demonstrated through laser-cut food
STBY is part of the Dutch national innovation programme for the creative industries called CRISP. The PSS 101 project in this programme focusses on how Prodcut Service Systems are created in networks...
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Interview on IT and Care in Dutch Financial Daily insert
27th march 2013 Het Financiële Dagblad (the Dutch financial daily) carried an insert with an interview with STBY creative director Bas Raijmakers. He explains some common problems with care at a...
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An Innovation Atelier (‘Innovatie Werkplaats’) for ZuidZorg
Health care organisation ZuidZorg has 50,000 clients in the Eindhoven surroundings and almost 4000 employees. They provide care to newly borns and young families, and also older people who live at...
View ArticleService Design by Industrial Designers
In March 2013 this new book by Froukje Sleeswijk Visser was launched. It is a critical reflection on recent developments in service design, specifically on the consequences for the education of a new...
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Manifesto for the creative economy
Nesta, the independent charity working to promote innovation in the UK, published a ten-point manifesto for the creative economy yesterday, comprising of industries from advertising to video game...
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Service Design by Industrial Designers
On March 21th 2013 a new book was launched by Froukje Sleeswijk Visser. The book is the result of a think tank at the Faculty of Industrial Design Engineering, Delft University of Technology with a...
View ArticleThe Art, Science (and Magic) of Service Design
In April Geke was one of the panelists at a seminar taking place at the Hub Westminster in London, alongside Alison Prendiville, Ben Reason, Rich Radka, and Joanna Choukeir. The discussion was...
View ArticleCRISP Review and Magazine launch
On 24th April, the fourth Design Review of the Dutch national innovation programme CRISP took place in Amsterdam. Halfway the four-year programme, this design review session was focused on sharing...
View ArticleDesign Research for Service Innovation
Our creative research projects connect organisations with the lives and experiences of their customers. This helps our clients to innovate their service offering, making it more valuable for both their...
View ArticleUX Hong Kong 2013
Full of energy and some very interesting talks, UX Hong Kong is the annual event dedicated to bring the different design disciplines together, organised by our fellow Reach partners and good friends...
View ArticleFrom Field Stories to Strategic Design
Based on their workshop at the service design conference in Paris in October 2012, Bas Raijmakers, Geke van Dijk from STBY and Katherine Gough from Nokia Design wrote a paper for the latest edition of...
View ArticleInnovation Models
In January a new book on Models for Service Innovation was published in The Netherlands by Van Duuren Media. The editors are Frank Kwakman en Ruud Smeulders. The title of the book is ‘Groot Innovatie...
View ArticleService Design Events
As a member of the Service design community, STBY has been supporting and organizing some interesting events both in London and the Netherlands. Service Design Workout (Netherlands) One of these was...
View ArticleDesign Documentaries Workshop Presentation
At the UX Hong Kong conference 2012, Bas Raijmakers ran a workshop on design documentaries, working with 50 participants to explore some Golden Rules for using film in design research. This workshop...
View ArticleService Design & Multichannel Customer Journeys
At the latest UX Hong Kong conference in February 2012, Geke van Dijk presented a talk on ‘Service Design: Co-production at the moment of thruth‘ and a workshop on ‘Multichannel Customer Journeys:...
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Manifesto for the creative economy
Nesta, the independent charity working to promote innovation in the UK, published a ten-point manifesto for the creative economy yesterday, comprising of industries from advertising to video game...
View ArticleClik here to view.
Service Design by Industrial Designers
On March 21th 2013 a new book was launched by Froukje Sleeswijk Visser. The book is the result of a think tank at the Faculty of Industrial Design Engineering, Delft University of Technology with a...
View ArticleThe Art, Science (and Magic) of Service Design
In April Geke was one of the panelists at a seminar taking place at the Hub Westminster in London, alongside Alison Prendiville, Ben Reason, Rich Radka, and Joanna Choukeir. The discussion was...
View Article
